Frequently Asked Questions
Have a question about our hosting?
The following is some Freaquently Asked Questions, to help answer your pre-sale questions, for more questions contact us.
Pre-sales questions
A. We will NOT place ads on your site.
A. Yes, we allow sites to have commercial advertisements.
A. PayPal as after a long research we found that the most dependable of all online payments gateways.
A. Our servers are Linux Os Based.
A. No, we dont allow adult sites.
A. Yes, tax is included within the price.
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here
A. Yes, you may pay monthly
A. Yes, you may host your friends.
A. Your account will be setup automatically within 15 minutes of ordering.
A. No
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
A. Yes you can password protect directory's within CPanel.
A. Yes
A. On the same page TEMPLATES we placed you links to check your order status also to chat with a template representative who will assist you in any template issue.
A. in the page Client Area click in "Contact Technical Support" and open a ticket.
A. After login to your client area open a ticket.
A. You are responsible of your website backup, In your Control Panel You have the tools necessary to backup your files,database,...
DNS
A. It usually takes 24-48 hours for a domain to fully propagate.
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns at support@mimounx.com
Control panel
A. Visit : http://help.mimounx.com/
A. You go to http://www.yourdomain.com/cpanel or You go to http://www.yourdomain.com:2082
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.
FTP
A. We recommend downloading WS FTP, or filezilla
A. Make sure you are uploading to the right web directory which is the public_html folder.
A. Please allow 24 hours for your FTP password to sync with your Cpanel password
Paths
A. The path is /home/username/public_html
A. The path to perl is /usr/bin/perl
A. The path to curl is /usr/bin/curl
A. The path to ImageMagick is /usr/bin/
A. The path to convert is /usr/bin/
A. The path to sendmail is /usr/sbin/sendmail
A. To create an email account login to your control panel and click add/remove email account's.
A. For both incoming and outgoing mail server put mail.yourdomain.com
A. yourdomain.com/webmail/
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
A. Make sure that they are chmoded to 755
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
Software Versions
A. You can find this info after you login to your control panel or by emailing us at support@mimounx.com
Billing
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.
A. All online payments are recurring. Your payment will automatically be deducted.
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."
SSL
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.
A. Please email to do so.
A. We need to activate the shared ssl on each site manually that will require it.
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
Subdomains
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.mimounx.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.
A. You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. A. There are three fields cpanel asks for when creating an addon domain.
- "New Domain Name:" You will put in the newdomain.com do not put www in the name!
- "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
- "Password:" fill in any password you want here.
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.
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i switched to mimounx hosting after i had a hard time with my last 3 webhosting providers, there service is just what i need.Mo - Webmaster
